Two feature studies inside IFS

UX Designer → Senior UX Designer → Lead UX Designer at IFS, working on enterprise-scale B2B and B2C products. Two features in progress where research is leading the way.

RoleUX domain lead for each feature

ProductIFS Lifecycle Experience Center

MethodsVoC, analytics, interviews, diary studies, service design, workshops, usability tests

StatusBoth in progress

2026 · Ongoing

Automate IFS software maintenance

Replace the manual workflow IFS internal teams use to handle customer software maintenance with an automated process, giving customers more control over their maintenance slot and more proactive communication.

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Key contributions

Multiple workshops to brainstorm the solution with the product team
Diary studies and journey mapping of the as-is workflow
Storyboarding
Persona mapping and user story mapping for a phased MVP
Service design
UI design and prototype validation
Front-end implementation review and UAT
Feature demo for senior leadership

Highlights

Joined after an organisational restructure, studied the earlier work and closed the gaps. Led the whole UX approach as domain lead, and covered service design since the team had no dedicated service designer.

2026 · Ongoing

Improve the customer's software update experience

Part of an organisational investment theme. Today, impact analysis during a software update happens in several places. The goal is a single analysis dashboard inside Lifecycle Experience Center.

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Key contributions

Planning and driving the user research methods for the project
Semi-structured user interviews
Brainstorming and card-sorting workshops with tech teams
User needs analysis
UI and UX design within Lifecycle Experience Center
Defining success metrics for the feature
Lead UX domain for the project

Highlights

A multi-release, distributed investment theme. Phased the MVPs per release and planned and ran all research and design work. Tech-heavy, with close collaboration with engineering to understand the technical side.